In Store Service and Repair

phone repair
In Store Service and Repair / Equipment Service Repair Program (ESRP) / Walk-In Express / Smartphone Service

Sprint Nextel
Equipment Service & Repair Program (ESRP)
Phone Protection. No Worries

Our monthly repair program covers almost all major incidents and accidents without the out of pocket expense for repairs. Pay a small monthly fee for all of the phones on your account and have that peace of mind that only comes with knowing you are covered.

What It Covers What It Doesn't Cover How It Works.
Active phones with repairable damage.

Varies by service option, but always excludes:

Physical or liquid damage

Phones not active on the Nextel Network, Lingo, Mobile, Base, r470, Advanced Feature Control stations, Boost Mobile products

Limited and Special edition and all NASCAR NEXTEL Cup Series Phones.

 

Applies to all the phones on your account

Lets you choose either Walk-in Service or Door-To-Door Express

Repairs or replaces any phone (exceptions apply) that displays repairable damage.

Service & Repair Center staff determine whether a phone will be repaired or replaced.

Returns phone to you within advertised turnaround time (excluding weekends and holidays). Some repairs may require additional processing time.

How Much Does ESRP Cost? What Programs Are Available?
Equipment Service & Replacement Program
Provides coverage for mechanical or electrical failures, routine maintenance and failure from normal wear and tear; includes Walk-in Service and Advanced Exchange at no additional cost per incident. 		$4 per month
Equipment Replacement Program
Provides coverage for lost, stolen or physically damaged devices including liquid damage; $50 non-refundable deductible applies per approved replacement. Replacements may be reconditioned or a different model. 		$4 per month
Total Equipment Protection
Complete coverage that combines the Equipment Service and Repair Program and the Equipment Replacement Program; protects your device against loss, theft, physical damage and mechanical or electrical failure, routine maintenance and failure from normal wear and tear.
[learn more about Total Equipment Protection] 		$7 per month

How Do I Sign Up?

1. Purchase Equipment Service & Repair Program at the time you purchase and activate Nextel phone or BlackBerry.
2. You may enroll in the first 30 days after activation of your Nextel phone or BlackBerry by visiting any Digital Highway location.
3. You may also enroll immediately after a paid Service & Repair paid transaction in a Service & Repair center.

What is Total Equipment Protection?

Sprint PCS Total Equipment Protection
Total Equipment Protection gives you the combined coverage offered by the Equipment Replacement Program and the Equipment Service & Repair Program in one complete package.

Equipment Replacement Program

  • This program includes insurance for loss, theft, physical damage, water or liquid damage, and corrosion.
  • A $50 non-refundable deductible will apply for all approved replacements.
  • Call Asurion Customer Care at 1-800-584-3666, where representatives are available seven days a week to start your claim, check the status of the claim, and check the shipping status of your replacement equipment.

Equipment Service and Repair Program

  • The program includes coverage for mechanical or electrical failure, routine maintenance, or failure from normal wear and tear.
  • Visit a Digital Highway Sprint Phone Repair Center to have your device repaired or replaced. Click for the location nearest you.
  • If you were enrolled in the Sprint PCS Enhanced Warranty Program, you are now enrolled in the Equipment Service & Repair Program.


In Store Service and Repair / Equipment Service Repair Program (ESRP) / Walk-In Express / Smartphone Service