In Store Service and Repair
In Store Service and Repair / Equipment Service Repair Program (ESRP) / Walk-In Express / Smartphone Service
Is walk-in service available for phone repairs and replacements?
If you choose not to enroll in either Total Equipment Protection or the Equipment Service & Repair Program, fast, reliable, and affordable service is available on a per incident basis at any of our Digital Highway Phone Repair Centers.
| Per Incident Service & Repair Options | Cost | Turnaround Time | |
Level 1 |
|
$15 per phone per incident, or included with Equipment Service & Repair Program |
While you wait |
Level 2 |
|
$35 per phone per incident, or included with Equipment Service & Repair Program |
While you wait |
Level 3 |
|
$55 per phone per incident, or included with Equipment Service & Repair Program |
While you wait |
Advanced Exchange |
|
$35 - $55 per phone, Depends on Walk-in Service Level |
two business days |
How to Get It
Call or stop in to your nearest Digital Highway location.
30-Day Service Guarantee
If your phone exhibits software or hardware defects within 30 days from the time of the original repair, take it back to the Digital Highway Phone Repair Center that performed the original repair. The center will either repair your phone or replace it at no charge. Whether to repair or replace the phone is at the discretion of the center.
The Sprint Equipment Service & Repair Program does not cover damage beyond repair, liquid damage, cosmetic damage, or damage resulting from misuse or abuse.
- Not all units are eligible for the Sprint Equipment Service & Repair Program.
- Cancellation of the Sprint Equipment Service & Repair Program will take effect at bill date following notice of cancellation.
- Not all phone models are eligible for Level 2 button replacement and may fall under a Level 3 repair; consult your repair technician.
In Store Service and Repair / Equipment Service Repair Program (ESRP) / Walk-In Express / Smartphone Service