In Store Service and Repair
In Store Service and Repair / Equipment Service Repair Program (ESRP) / Walk-In Express / Smartphone Service
Is walk-in service available for phone repairs and replacements?
If you choose not to enroll in either Total Equipment Protection or the Equipment Service & Repair Program, fast, reliable, and affordable service is available on a per incident basis at any of our Digital Highway Phone Repair Centers.
Complete |
With Equipment Protection, you have options that fit exactly what you need for one low monthly price added on to your bill. For phones, mobile broadband cards and PDAs. | ||
| Equipment Replacement Program* | Equipment Service & Repair Program | Total Equipment Protection* | |
| Provides coverage for lost, stolen or physically damaged devices including liquid damage; $50 non-refundable deductable applies per approved replacement. Replacements may be reconditioned or different equipment. Covers three (3) approved claims in a 12-month period with a maximum of $1,000 per claim. | Provides coverage for mechanical or electrical failures, routine maintenance and failure from normal wear and tear. | Complete coverage that combines the Equipment Service and Repair Program and the Equipment Replacement Program; Protects your device against loss, theft, physical damage and mechanical or electrical failure, routine maintenance and failure from normal wear & tear. Liquid damage and damage beyond repair is also included. | |
Pricing |
$4/mo. |
$4/mo. |
$7/mo (Best Value) |
How to Enroll: You may enroll in Total Equipment Protection when you activate or uprgrade your device. To enroll within 30 days after activation or upgrade, ask an associate or call 1-800-584-3666. Devices are only eligible within 30 days of activation or upgrade. Additionally, you may enroll in the Equipment Service & Repair program at the time of paid service or repair transaction at a Sprint Phone Repair Center. A customer may cancel coverage at any time at no cost and will receive a proreated credit for any unused premium. see in-store program specific brochure for full coverage details.
* Service provide through insurance portion of Total Equipment Protection Program and requires a deductable at time of claim.
Individual |
If you choose not to enroll in one of the Equipment Protection Programs, you still have options for service and repair. | ||
Wear and Tear |
Phyiscal Damage |
If you are already signed up for Total Equipment Protection, you are completely covered for Normal Wear & Tear and Physical Damage plus:
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| Phone & Mobile Broadband Cards | $35 |
$99 |
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| PDA | $55 |
$119 |
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| Incident & Repair Services | Provides Coverage for:
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Provides Coverage for:
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| Not Covered: Lost/Stolen Devices, Liquid Damage/Corrosion, Battery, Accessories, and Damage Beyond Repair | |||
Equipment Protection Programs and Individual Service Options include the following covered at no charge: Device unlock/reset, phonebook swaps and software customization.
We strive to provide you the best service and quickest response. The time to complete your transaction depends on the service option you choose and the type of phone to be repaired. Most services available while you wait. If phone replacement is required due to the extent of damage, phone replacement may take up to two (2) business days.
How to Get It
Call or stop in to your nearest Digital Highway location.
30-Day Service Guarantee
If your phone exhibits software or hardware defects within 30 days from the time of the original repair, take it back to the Digital Highway Phone Repair Center that performed the original repair. The center will either repair your phone or replace it at no charge. Whether to repair or replace the phone is at the discretion of the center.
The Sprint Equipment Service & Repair Program does not cover damage beyond repair, liquid damage, cosmetic damage, or damage resulting from misuse or abuse.
- Not all units are eligible for the Sprint Equipment Service & Repair Program.
- Cancellation of the Sprint Equipment Service & Repair Program will take effect at bill date following notice of cancellation.
- Not all phone models are eligible for Level 2 button replacement and may fall under a Level 3 repair; consult your repair technician.
In Store Service and Repair / Equipment Service Repair Program (ESRP) / Walk-In Express / Smartphone Service