In Store Service and Repair

phone repair
In Store Service and Repair / Equipment Service Repair Program (ESRP) / Walk-In Express / Smartphone Service

What repair and replacement services are available for my Smartphone device (BlackBerry®, Treo, Moto Q, etc.)?

Minimize your downtime and repair costs with one of Sprint's convenient Smartphone service programs.

What it covers and cost

Option Description Cost
Walk-in Service Repair or replace your Smartphone handheld in 24 - 48 hours
  • Varies by level
Total Equipment Protection Combination of Equipment Replacement Program and Equipment Service & Repair Program
  • $7.00 per phone per month
  • Volume discounts apply for accounts with 51 phones or more
  • Plus a $50 deductible for approved replacements under the Equipment Replacement Program
Equipment Replacement Program Insurance coverage for loss, theft, physical, and liquid damage
  • $4.00 per phone per month, plus a $50 deductible for approved replacements
Equipment Service & Repair Program Coverage for mechanical or electrical failure, routine maintenance, or failure due to normal wear and tear
  • $4.00 per phone per month
  • Volume discounts apply for accounts with 51 phones or more

How to get it

To get more information or to sign up, contact your Digital Highway representative.  Service options are available for active BlackBerry® handhelds on Nextel/Sprint accounts in good standing. Abuse, liquid damage, excessive wear and tear, and misuse are not covered. Certain malfunctions may not be covered. Replacement is at the discretion of the Service and Repair center. Coverage is subject to the terms of the Research in Motion limited warranty. Pricing is subject to change. Sprint reserves the right to modify or terminate this program at any time without notification.

In Store Service and Repair / Equipment Service Repair Program (ESRP) / Walk-In Express / Smartphone Service