In Store Service and Repair

phone repair
In Store Service and Repair / Equipment Service Repair Program (ESRP) / Walk-In Express / Smartphone Service

Walk-In Express
Your Phone Repaired or Replaced While You Wait

Individual
Service
Options

If you choose not to enroll in one of the Equipment Protection Programs, you still have options for service and repair.
Wear and Tear
Phyiscal Damage

If you are already signed up for Total Equipment Protection, you are completely covered for Normal Wear & Tear and Physical Damage plus:

  • Lost or Stolen Devices
  • Liquid Damage or Corrosion
  • Damage Beyond Repair
See the Complete Equipment Protection Programs above for a full description

Phone & Mobile Broadband Cards
$35
$99
PDA
$55
$119
Incident & Repair Services

Provides Coverage for:

  • Mechanical/Electrical Failures
  • Routine Maintenance
  • Failure from Normal Wear & Tear

Provides Coverage for:

  • Cracked/Broken Housing
  • Cracked/Separated Flip/Hinge Assembly
  • Cracked/Bleeding LCD
  • Cracked/Broken Lenses
  • Broken Charging Port

Not Covered: Lost/Stolen Devices, Liquid Damage/Corrosion, Battery, Accessories, and Damage Beyond Repair

Equipment Protection Programs and Individual Service Options include the following covered at no charge: Device unlock/reset, phonebook swaps and software customization.

We strive to provide you the best service and quickest response. The time to complete your transaction depends on the service option you choose and the type of phone to be repaired. Most services available while you wait. If phone replacement is required due to the extent of damage, phone replacement may take up to two (2) business days.


In Store Service and Repair / Equipment Service Repair Program (ESRP) / Walk-In Express / Smartp`hone Service